| Play MPE Player FAQ
Mac Related FAQ
What is the Play MPE Player?
The Play MPE Player provides a convenient way to stream and download promotional music and music videos. Users can burn CDs and export full quality, broadcast-ready files directly into their broadcast software. This is a complimentary, invitation only service.
What is my username and password?
Your username to log into the Play MPE Player and website is your email address registered with the system. Your password is provided in the original email you received along with your installation information. After logging in for the first time, it is recommended you change your password from the temporary one provided to something easier for you to remember. This can be done by going to the Options menu at the top of the Player window and choosing Change Password. It can also be done by clicking on Account Settings in the Available Tracks section of the Player or when logged in through the Direct-To-Web option.
I forgot my password, how do I retrieve it?
Enter your full registered email address in the Username / Password Retrieval box on the right hand side of this page and click send. Your password will be emailed to you immediately.
I click on a link in a new track notification email but the player doesn’t open. Why?
The Player may have been removed from your computer or damaged by another program. Simply click here to download and re-install the player. Even if you already have the application on your computer, re-installing the Player should ensure that clicking on the link in the email notifications will bring you directly to your available tracks.
Why can’t I view a track in the player for which I received a notification email?
This can occur if new release announcements are received by more than one email address and those accounts are not merged. If some new release announcements are received at a different email account than the one currently used to log into the Player, the track will not appear.
To ensure that all of your available tracks appear in the Player, regardless of what email account is used to login, all of your existing Player accounts must be merged. This is easily done by selecting Account Settings in the Available Tracks section of the Player or under the Options menu (at the top of the window). Then follow the instructions where it says Email Addresses at the top of the page on the right.
We suggest that all of your email addresses are entered and merged regardless of whether or not they are currently associated with a Player account. This way if an email address gets added to a label’s list later on, new releases sent to that address will be available in the Player when you login.
Each email address submitted will need to be verified. Simply click on the link contained in the verification email sent to each address. Once each email is verified, you may login to the Player with any of the merged email address accounts. All tracks sent to any of your email accounts will now appear in the Player. Please note: the password for the merged accounts will be the same as the primary account (i.e., the account in use when additional accounts were added and merged).
Once an account has been merged, it can only be unmerged by contacting Customer Support via email or toll-free toll-free at 1-866-992-9670 24 hours a day, 7 days per week.
How do I change how often I receive new track email notifications (or stop receiving notifications)?
To choose how often you receive email notifications, go to Account Settings in the Available Track section (or under the Options menu), and click on the link Receive New Release Email Notifications. Here, you will have the option of receiving notification with each release (the default), weekly or never. Regardless of which option you pick, you will continue to be able to access new tracks in the Player as soon as they are made available by the labels. You can always change your selection in the future.
Can I change where the email notifications go?
Yes. Once you have merged or added additional email addresses, you can choose where you wish to receive new track notifications.
Under Email Addresses in Account Settings click the box to Redirect notifications.You will have the option of receiving emails at the address that a label has on file for you (the default) or having all emails sent to one or more addresses. If you select the latter option, each track notification will be sent to each email address next to a checked box.
For Example:
Under the default option, if Label A has user@emailA.com for your email address and Label B has user@emailB.com for you, each email from Label A will continue to be sent to user@emailA.com and each email from Label B will continue to be sent to user@emailB.com.
If you just check the box next to user@emailA.com, every
subsequent email sent from Label A and Label B will be received at user@emailA.com.
If you check the boxes next to both email addresses, every subsequent email
from Label A and Label B will be received at both user@emailA.com and user@emailB.com.
I have more than one Play MPE account. How can I merge them?
To merge your Play MPE accounts do the following:
- Login into your Play MPE® Player with the account that you wish to merge other accounts to (your "main" account). Please note that the password you use for logging in to this account will remain as the password for your merged account too.
- Open the Options menu on the top of your Player and click Account Settings.
- On the right hand side, under Email Addresses, type in the email address of your other Play MPE® account and click Submit Change on the bottom of the page.
- The verification email will be sent to the email address that you are merging into your account. Click on the link inside the verification email to verify the merge. The notification page for successful merging will open in your web browser.
- Go back to your Play MPE® Player's Account Settings page, click Refresh and the new email will be listed as verified.
- If you want to redirect notifications for Play MPE® releases to one (or more) email addresses, check the Redirect notifications option and Redirect to checkboxes for appropriate email address(es). Then click Submit Change.
You will have access to Play MPE® releases assigned to both accounts with single login now.
I see the message "Locate Link Browser" or "protocol (destinympe) isn't associated with any program"
Your Play MPE release notification contains a link that would take you directly to that track within your Play MPE Player. If you have previously logged into the player with your account, the email server assumes you already have the Play MPE Player and sends you a unique link. If you have uninstalled the player or are using a different or new machine that does not have the player installed, your web browser attempts to handle the link but does not know how. Install the Play MPE player for best access, click here (or log into Direct to Web here).
I can’t play a music video stream or download. Why?
When playing a stream or download of a music video you must have the correct media player installed for the format of video you are trying to play. If you are playing or have downloaded a Windows Media Video file, you must have the Windows Media player installed on your computer. If you are playing or have downloaded a Quicktime Video file, you must have the Quicktime player installed on your computer. You can download the Windows Media player from the Microsoft website or the Quicktime player from the Apple website.
How do I relocate my downloaded tracks to a new directory?
- Navigate to C:\Program Files\Promo Only\Player\Download (or which ever directory you had previously installed your Promo Only MPE Player to)
- Select all the files in this directory, either using CTRL-A or shift and select.
- Right-click on any of the files and choose "Cut"
- Navigate to C:\Program Files\Play MPE\Player\Download (or choose a different directory to store your downloaded music)
- Right-click anywhere in this folder and choose "Paste" - your computer will now move the files to this new directory.
- Launch and Log in to your Play MPE Player.
- Using Shift select your entire music library on the Player and My Library tab.
- Right-click any of the files and choose "Delete From Library (Keep File)"
- Right-click again in the now empty Library and choose "Add Music Files to Library"
- Browse to C:\Program Files\Play MPE\Player\Download (or the download directory you chose in step 4)
- Select all tracks in this directory using CRTL-A or shift and select.
- Click Open
How do I get tracks from the Play MPE Player into my station’s MusicMaster for Windows system?
To make the synchronization process possible, there may need to be some initial set-up of your specific system for the data exchange with the Play MPE software. The MusicMaster for Windows support team will be happy to assist you in this process. Call your designated Music Scheduling Consultant or 800-326-2609 for assistance.
Where can I download ASPI layer?
You can download ASPI layer from Adaptec or Nero. ASPI is not required on Windows 2000 / XP, as it uses Windows' SPTI to communicate with
the CD Writer.
How do I get a video on my iPod?
Once you have downloaded the Quicktime video file to the Play MPE Player Library, drag that video to the Export Tracks window and export the video to a specific folder. If that video has been encoded with the iPod video format, open the folder of where the video was exported to and double-click on the file. It will then auto-import and save to your iTunes Movies library. If the video is not in the iPod format, you may have to add the video to your iTunes Movies library. To do this, open iTunes and under the File menu, select Import. Find the folder where you saved the music video, select the file and open. You will now see it listed in the Movies Library section. From there you will be able to play it or save it to a specific iTunes playlist. Please note that iTunes does not support Windows Media
Burning tracks to a CD
You can drag multiple tracks into the "Playlist & Burn/Export" window to create a full CD. As tracks are added, you will notice a total time indicator on the top right of the window. Be sure not to exceed the time available on the blank CD. Once you have created your list of tracks to burn, click on the red Burn To CD button. A window will appear prompting you to choose the number of seconds between songs and the burning speed. For most computers, we recommend burning at a maximum of 8x, however faster computers should not experience any problems burning at higher speeds.
Please note that the Play MPE Player will not allow you to do other tasks during the Burning process. It is also recommended that you do not navigate out of the Player to other programs during the burn process. As with any burning software, this could lead to a digital error on the burned CD. If you would like to print a track listing insert, click on the Print button in the Playlist & Burn/Export lower window.
Exporting Tracks and/or getting track on air
Tracks that have been added to Playlist & Burn/Export can also be exported. Click the Export Tracks button to launch the export dialog box. You will be prompted to choose an output folder, which can be on your local computer or on your network. You can also choose whether you want a standard PCM .WAV file, Scott Studios .WAV File, Windows Media (WMA) File or AAC (iPod) File. All broadcast systems will play a standard PCM .WAV file. If you choose to output a WMA or AAC file, you will also be able to select the bit-rate of your file.
In addition to the audio export, you can select to output a .CSV text file of the track. This feature is used to import the track data into your scheduling program or music database. You may also select to output an ASC file for MusicMaster, XML file for standard metadata or the Album Graphic JPG file.
Once you click Export, you will notice a progress bar open to indicate the status of the file. Once completed, a pop-up window will appear and you will be able to click on the link to open the folder of where the file was exported. If you are exporting an AAC (iPod) file and you have iTunes installed and the default audio player on your computer, you can double click the track and it will auto-import into your iTunes Music Library.
Please Note: If you select a Scott Studios .WAV File, you will have to enter the SP # of the file(s) for export. This is a 4-digit number. All header information will be directly imported into your Scott Studios software such as TLC.
The easiest way to get songs on the air may be to save exported tracks to your local area network. Click the Choose Folder to browse for a location on your network to save the exported files.
If your station uses MusicMaster for Windows you can easily add tracks to the system using external library synchronization. To make the synchronization process possible, there may need to be some initial set-up of your specific system for the data exchange with the Play MPE software. The MusicMaster for Windows support team will be happy to assist you in this process. Call your designated Music Scheduling Consultant or 800-326-2609 for assistance.
What are the minimum requirements for the Play MPE Player?
PC Requirements:
Windows 2000 or higher
Internet Explorer 6 or higher
Windows Media Player 9 or higher, to view Windows Media video
Quicktime 6.5 or higher, to view Quicktime video
1.6 GHz or higher CPU
512 MB or more RAM
DSL/Cable or faster connection
10 MB Free space for program
1+ GB Free space for downloaded songs
Mac Requirements:
OS X 10.4 or higher
Windows Media Player 9 or higher, to view Windows Media video
Quicktime 6.5 or higher, to view Quicktime video
1.6 GHz or higher CPU
512 MB or more RAM
DSL/Cable or faster connection
10 MB Free space for program
1+ GB Free space for downloaded songs
LAN Settings Fix
Launch your Internet Explorer, go to Tools menu, click Internet Options and then click Connection tab, you will be here:
Click the LAN settings button and in the new window, check the “Automatically detect settings” option:
Click OK on both LAN Settings and Internet Options windows.
Go back to Tools -> Internet Options -> Connections -> LAN settings and uncheck the “Automatically detect setting” option, then click OK on both LAN Settings and Internet Options windows.
I'm on a Mac. Can I use Play MPE?
Yes. We encourage you to update to the most recent release of our software. Click Here to download now.
You can also contact Customer Support at 1-866-992-9670 or email us for more information.
I just upgraded to Mac OS X 10.6 (Snow Leopard). Play MPE Player crashes.
You need to upgrade your Play MPE Player. The most recent version of the Play MPE Player is completely compatible with Snow Leopard. Go to the your player's Help menu and click "Check For Upgrade" or download the most recent version here.
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